Policies 

Policies

Cancellation Policy

A minimum of 24 hours’ notice is required to cancel or reschedule your appointment.

Cancellations made within 24 hours of your session, or failure to attend, are considered a late cancellation and are non-refundable.

Payment Policy

Payment is required to secure your booking. Sessions are confirmed once payment has been received and your appointment has been scheduled.

Late Arrivals

If you arrive late to your session, the session will still finish at the scheduled time in order to honour subsequent bookings.

Scope of Practice

Energy work and body-led practices offered through Ellie.Healing are intended to support wellbeing and self-awareness. They are not a replacement for medical or psychological care.

If you have any health concerns, please consult a qualified medical professional.

Privacy

All personal information shared is kept confidential and used solely for booking and session purposes. Your information will not be shared with third parties.

Contraindications 

Pregnancy/ Postpartum
We advise that Spinal Energetics is unsuitable during the first and third trimesters of pregnancy. Spinal Energeics is also not suitable during the first 3-6 months of postpartum.

We highly advise that pregnant women in their second trimester only receive Spinal Energetics from a practitioner, a physiotherapist, GP or chiropractor.

Although this modality is generally considered safe, and alterations to processes can be made, rare cases may release trauma or a strong emotional response which we don’t recommend during these listed terms.

Children
Spinal Energetics is not suitable for children under 12 years of age. Children between 13-18 need to have their guardian present during treatment.

Elderly
Spinal Energetics practitioners can treat clients up to the age of 75. Clients between the ages of 70 and 75 should be treated with extra caution. It is up to the practitioner's discretion to determine these clients' mobility capabilities and assess if they can cope with treatment.

Consent
Every new client must fill out a new client form and sign their consent for their Spinal Energetics practitioner to proceed with treatment. 


The following conditions must not be treated by Spinal Energetics:
Each client is obligated to be honest in their new client forms and reveal all relevant conditions to their practitioner. It is then the practitioner's duty of care not to treat these clients and refer them to a specialist who is equipped to advise them.

• Diagnosed Severe PTSD 


• Severe mental health conditions (bipolar, schizophrenia, psychosis) 


• Currently taking heavy medication that alters brain chemistry (anti-depressant, anti-anxiety, antipsychotic)

• Recent physical injuries, fractures and/or surgeries

• Epilepsy 


• History or diagnosis of aneurysms 


• Cardiovascular problems 


• History of seizures 


• Severe Asthma 


• Heart disease 


• Heart conditions 


• Hospitalisation for any psychiatric condition, emotional crisis, or spiritual emergence within the past three years

• Any other medical, psychiatric or physical conditions that would impair or affect their ability to engage in activities involving intense physical and/or emotional release. 


Please be advised:

• Spinal Energetics practitioners cannot be under the influence of any illicit substances or plant medicine during treatment.

• Spinal Energetics practitioners cannot incorporate any illicit substances or plant medicine into treatment.

• Spinal Energetics practitioners cannot treat any person under the influence of any illicit substances or plant medicine.

• Spinal Energetics practitioners cannot treat animals.

Ellie.Healing reserves the right to update these policies as needed. Any changes will be reflected on this page.